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Returns

Returns
To be eligible for a return items must be returned within 14 days of receiving them, unused and in the same condition that you received it. Should it have come with any packaging this should be included in the return.

We ask that you contact us prior to returning your item at help@onceuponatshirt.co.uk to inform us of the return and please include a note inside the parcel stating if you would like a refund or exchange, your name and email address so we can process your request quickly once the parcel arrives.

Return postage costs are to be paid by the buyer and are not included in the refund total, refunds will be made within 7 days after the item has been received and inspected.

The item is your responsibility until it reaches us so please ensure that the packaging is sufficient and for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and you obtain (and keep safe) a proof of postage receipt.

Please note due to hygiene reasons there will be no refunds/exchanges on Underwear, Hosiery, Swimwear (without hygiene strips) and Earrings.

To return your product, you should mail your parcel to: 46 Beaconsfield Road, Low Fell, Gateshead, NE9 5EU, UK