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FAQ's

How long will take to get my item?

We know that you are dying to get your hands on your new purchases so we try to get all item dispatched within 1-2 days of purchase. We post out Monday - Friday except on UK public holidays.

UK parcels are sent via Royal Mail 1st class and this takes on average 1-3 working days.

International parcels tend to average around two weeks but this can vary depending on holidays, postal disturbances and customs clearing.

I need my parcel urgently, can you help?

If your order needs to reach you quickly we do offer UK Special Delivery Postage. This is guaranteed to reach you by 1pm the next working day (Monday-Friday). Please be sure to select the Special delivery option in the shopping cart and orders must be placed before 12pm for same day dispatch.

I'm afraid we can not offer express delivery on International orders.

Do you ship to my country?

Yes! We ship worldwide but please be aware that we are not responsible for any customs fees or additional charges levied by your country.

How much is shipping?

Check out our shipping page.

What size am I?

Please check out our size charts

Are your items official?

Absolutely! We will never sell anything counterfeit and all of our products are officially licensed and high quality.

My parcel hasn't arrived yet, what do I?

Thankfully lost parcels are very rare, just in case it is a little delayed we recommend allowing 7 working days for delivery. If 7 working days have passed then we strongly recommend checking with your local delivery office to see if they are holding the parcel for you. In most cases the Postman/woman will have left a "sorry we missed you" card but this is not always the case. Even if you have not been left a card please check with your delivery office vast majority of missing parcels are found here. 

International orders can take a little longer to arrive so if a period of 14 working days has passed and your parcel has not arrived please contact us and we can look into this for you.

I have another question, how can I get in touch?

The best way to reach us is via email at help@onceuponatshirt.co.uk